We place a high value on mental health and recovery at Centacare. We offer counselling across the region as well as the Personal Helpers and Mentors (PHaMS) and Partners in Recovery across the southern and western parts of region.

Service Areas: Albury, Finley, Griffith & Wagga

PHaMs - Personal Helpers and Mentors Program

The Program focuses on strengths—what people with mental illness can do, rather that what they can’t do. 

It focuses on recovery– demonstrating that people with mental illness can lead a fulfilled life in the community with the same opportunities as other people.

People who join the program will work with their own Recovery Support Worker who will support them on their recovery journey.

Recovery Support Worker  will work with you to develop goals and strategies to achieve these goals.

They will provide you with opportunities, support and services that will help you reconnect with your community. They will be someone you can talk to when things aren’t going so well. It’s a team approach where you and your Recovery Support Worker will work together to make things happen and get the outcomes YOU want. 

It’s about trust and respect.

Your Recovery Support Worker  can support you in many different ways, including:

• Building your own capacity to learn how to better manage everyday tasks such as          housekeeping, managing finances and learning how to us public transport.

• Helping you get relationships with family and friends back on track.

• Accessing appropriate clinical support

• Working with you to get you involved in community activities that you would really like to do.

• Connecting you with other services or programs that could also support you on your recovery journey, like drug and alcohol, housing or medical support.

•Access the NDIS to plan for a future you want. If you are approved for a package; provided the support you receive from PHaMS is built into that package, we can continue to support you under the NDIS.

The PHaMs team at Centacare have given me more care and help than any other health organisation I’ve been to. I am very impressed with them.

Service Areas: Albury, Finley, Griffith & Leeton

PIR - Partners in Recovery

Partners in Recovery aims to better support people with severe and persistent mental illness with complex needs, and their carers and families, by getting services and supports to work in a more collaborative, coordinated, and integrated way.

Hume PIR is a partnership of eleven local service providers, a consumer and a carer member. Support Facilitators work with participants to identify their hopes, dreams and priorities and ensure existing services and supports work in a more collaborative, coordinated, and integrated way to meet those priorities.

Click here for more information.


Employee Assistance Program Services

Centacare offers counselling, support and debriefing to employees of various government and non-government agencies and the private business sector.

The Employee Assistance Program can help when personal, family or work issues are impacting on your wellbeing or quality of life.  Talking with a counsellor can help you identify problems and find strategies to deal with or manage them.

Assistance that EAP can provide:

Employment Assistance Program (EAP) can offer short-term, solution focused counselling.  The counselling discussion is informal, friendly and focused on your needs.  It can be provided face-to-face or over the telephone, whichever is more convenient to you.

EAP counselling can help you:-

  • Clarify a problem
  • Identify options
  • Develop plans to approach difficult issues in a constructive manner

Your Employee Assistance Program (EAP) provides counselling and support to all employees and immediate family members.  This service, provided by your employer, is free, voluntary and confidential.

Contact Centacare 1300 619 379 or your employer to find out if there is an EAP in place that you are able to access.