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We place a high value on mental health and recovery at Centacare. We offer counselling across the region as well as the Psychological Services, Personal Helpers and Mentors (PHaMS), Community Mental Health Nurse and Partners in Recovery across the southern and western parts of region.


Psychological Services

Centacare South West NSW is registered with Medicare Australia to provide services under the Medicare Benefits Scheme.

Centacare’s professional team of psychologists provide assessment and treatment for people with mental health problems. Referral by a general practitioner under a Mental Health Plan is required.

Psychological Services available in Wagga Wagga and Yarrawonga.

Please contact Centacare to book your appointments on 1300 619 379 or email:


Personal Helpers and Mentors

PHaMs program aims to increase recovery opportunities for people whose lives are
severely affected by their experience of mental illness. PHaMs program takes a
recovery-focused and strengths-based approach that recognises recovery as a personal
journey driven by the participant, increasing self-determination.  
PHaMs Program supports people to self-determine how they:
•  Build personal capacity and self-reliance.
•  Maintain social and emotional well-being.
•  Continue to grow, develop and thrive as individuals.
•  Become self-sufficient in negotiating the practicalities of everyday life.
•  Strengthen their connection to their family, extended networks and community.
•  Access the right services or programs when needed.

PHaMs Program Support and the NDIS

PHaMs is a federally funded program that is transitioning to the National Disability Insurance Scheme (NDIS).  PHaMs Program focus is to place participants at the centre of their mental health recovery journey and is committed to support participants to access the NDIS and link into other supports identified in their Individual Recovery Support Plans. The NDIS understands that recovery is a journey. There are key principles of the NDIS that align well with recovery. These include:
Choice and control for participants.
A lifetime commitment to supports and funding.
Provision of plan flexibility (enables support to be used to meet different needs at different times).
Opportunities for increased social and economic participation.
Disability focused support which is recovery orientated. 

During the transition process PHaMs service delivery is commitment to:
• Provide PHaMs supports to participants during the transition phase.
• Support PHaMs participants to prepare to access the NDIS.
• Continue to support PHaMs participants who have been found ineligible for NDIS support.
• Assist eligible participants to access NDIS plans.

PHaMs Program Eligibility?
• You do not need to have a medical diagnosis of a mental illness to participate in the PHaMs program.
• 16 years old or over.
• Functional Limitations resulting from a Mental Illness.
• Able to make an informed decision to participate.
• Agree to address any dual diagnosis/alcohol and or any drug use.
• Meet the NDIS access requirements.

NDIS Access Requirements?
• Potential Participant would like to access the NDIS.
• Under 65 years of age.
• Residency if you live in Australia and are an Australian Citizen, or you have paperwork      that gives you permission to live here permanently. 
• Psychosocial Disability (Mental Illness) that will likely to be permanent and has a functional    limitation as a result.

What is psychosocial disability?
Psychosocial disability is a term used to describe a disability that may arise from a mental health issue. Not everyone who has a mental health issue will have a disability, but for those who do, it can be severe and long standing and it can really impact on someone’s recovery.

How to Access PHaMs Services? 
For all PHaMs Program enquires, please contact Centacare SW NSW on 1300 619 379 or email

“Recovery is deeply personal, unique process if changing one’s attitudes, values, feelings, goals and skills and/or roles. It is a way of living a satisfying, hopefully and contributing life even with the limitations caused by illness. Recovery includes the development of new meaning and purpose in one’s life as one grows beyond the catastrophic effects of mental illness”
Anthony, W. A. (1993). Recovery from mental illness: The guiding vision of the mental health service system in the 1990’s. Psychosocial Rehabilitation Journal, 16(4), 11-23.

The PHaMs team at Centacare have given me more care and help than any other health organisation I’ve been to. I am very impressed with them.

PIR - Partners in Recovery

Partners in Recovery aims to better support people with severe and persistent mental illness with complex needs, and their carers and families, by getting services and supports to work in a more collaborative, coordinated, and integrated way.

Hume PIR is a partnership of eleven local service providers, a consumer and a carer member. Support Facilitators work with participants to identify their hopes, dreams and priorities and ensure existing services and supports work in a more collaborative, coordinated, and integrated way to meet those priorities.

Click here for more information.


Mental Health - Community Nursing Program

Program Aim

To provide community based nursing support for people with severe and complex mental health care needs.

We work collaboratively with carers, families and other agencies to deliver recovery based mental health.

This service is available in Griffith, Leeton and Narrandera.

Desired Outcomes

  • A better experience of care with stronger coordination of services and supports.
  • Help to reduce distressing symptoms.
  • Support to improve functioning and work towards goals.
  • Support to stay well and out of hospital , through better access to care and support.

How can the mental Health Nurse help you?

The mental health nurse will work closely with you, your general practitioner and/or psychiatrist to support you to stay well and feel good.

The type of care provided will be led by you and follow goals and activities set in your Mental Health Treatment Plan.


The mental health nurse will:

  • Get to know you and build a trusting partnership
  • Work closely with your family and carers
  • Work with you to review your mental health progress
  • Advocate for you
  • Assist with medication support and monitoring
  • Provide information about your physical healthcare and assist you to manage other health conditions (eg. diabetes) 
  • Maintain close contact with you, your doctor, and/or psychiatrist through meetings and case conferences
  • Support you to get help quickly if your mental health deteriorates
  • Work with you to develop a relapse and recovery plan
  • Help you to access other services by making referrals and helping you to attend appointments 

To be eligible you must

  • Be aged 16 plus
  • Experience a severe mental illness (a severe mental illness may cause disruption to you personal, social and/or work life)
  • Be supported by a general practitioner (GP) or psychiarist
  • Not need ongiong support from the Community Mental Health Team (occasional contact and support is okay)
  • Have been hospitalised in the past, or are at risk of being hospitalised in the future

How to access the program

The following people can make a referral on your behalf:

  • General practitioner (GP) or psychiatrist

Or provisional referral by:

  • Team Manager or Clinical Leader of the Murrumbidgee Local Health District (MLHD) Community Mental Health Team
  • Manager of a Community Managed Organisation and member of the Murrumbidgee Mental Health Drug & Alcohol Alliance (MMHDAA)

Forward completed referral form to the Murrumbidgee Primary Health Network Central Intake Team:


Fax: (02) 6921 9911

Phone: (02) 6923 3195


The Mental Health Community Nurse program is not designed to provide crisis interventions. If you are in need of immediate support please contact:

000 - Emergency Services

1800 800 944 - Mental Health Line

24/7 Free Call

The Service Operates

Monday to Friday, 9.00am to 5.00pm

To find out more about the program

Phone 0417 453 670

This service can outreach to Griffith, Leeton and Narrandera

Centacare South West NSW gratefully acknowledges the financial and other support from Murrumbidgee PHN. The Primary Health Networks Program is an Australian Government Initiative.