Personal Helpers and Mentors

PHaMs program aims to increase recovery opportunities for people whose lives are severely affected by their experience of mental illness. PHaMs program takes a recovery-focused and strengths-based approach that recognises recovery as a personal journey driven by the participant, increasing self-determination.

PHaMs Program supports people to self-determine how they:
•  Build personal capacity and self-reliance.
•  Maintain social and emotional well-being.
•  Continue to grow, develop and thrive as individuals.
•  Become self-sufficient in negotiating the practicalities of everyday life.
•  Strengthen their connection to their family, extended networks and community.
•  Access the right services or programs when needed.

PHaMs Program Support and the NDIS

PHaMs is a federally funded program that is transitioning to the National Disability Insurance Scheme (NDIS).  PHaMs Program focus is to place participants at the centre of their mental health recovery journey and is committed to support participants to access the NDIS and link into other supports identified in their Individual Recovery Support Plans. The NDIS understands that recovery is a journey. There are key principles of the NDIS that align well with recovery. These include:

  • Choice and control for participants.
  • A lifetime commitment to supports and funding.
  • Provision of plan flexibility (enables support to be used to meet different needs at different times).
  • Opportunities for increased social and economic participation.
  • Disability focused support which is recovery orientated. 

During the transition process PHaMs service delivery is commitment to:

  • Provide PHaMs supports to participants during the transition phase.
  • Support PHaMs participants to prepare to access the NDIS.
  • Continue to support PHaMs participants who have been found ineligible for NDIS support.
  • Assist eligible participants to access NDIS plans.

PHaMs Program Eligibility?

  • You do not need to have a medical diagnosis of a mental illness to participate in the PHaMs program.
  • 16 years old or over.
  • Functional Limitations resulting from a Mental Illness.
  • Able to make an informed decision to participate.
  • Agree to address any dual diagnosis/alcohol and or any drug use.
  • Meet the NDIS access requirements.

NDIS Access Requirements?

  • Potential Participant would like to access the NDIS.
  • Under 65 years of age.
  • Residency if you live in Australia and are an Australian Citizen, or you have paperwork      that gives you permission to live here permanently. 
  • Psychosocial Disability (Mental Illness) that will likely to be permanent and has a functional    limitation as a result.

What is psychosocial disability?

Psychosocial disability is a term used to describe a disability that may arise from a mental health issue. Not everyone who has a mental health issue will have a disability, but for those who do, it can be severe and long standing and it can really impact on someone’s recovery.

How to Access PHaMs Services? 

For all PHaMs Program enquires, please contact Centacare SW NSW on 1300 619 379 or email

“Recovery is deeply personal, unique process if changing one’s attitudes, values, feelings, goals and skills and/or roles. It is a way of living a satisfying, hopefully and contributing life even with the limitations caused by illness. Recovery includes the development of new meaning and purpose in one’s life as one grows beyond the catastrophic effects of mental illness”
Anthony, W. A. (1993). Recovery from mental illness: The guiding vision of the mental health service system in the 1990’s. Psychosocial Rehabilitation Journal, 16(4), 11-23.

“The PHaMs team at Centacare have given me more care and help than any other health organisation I’ve been to. I am very impressed with them.”