Employee Assistance Program Services

Centacare offers counselling, support and debriefing to employees of various government and non-government agencies and the private business sector.

The Employee Assistance Program can help when personal, family or work issues are impacting on your wellbeing or quality of life.  Talking with a counsellor can help you identify problems and find strategies to deal with or manage them.

Assistance that EAP can provide:

Employment Assistance Program (EAP) can offer short-term, solution focused counselling.  The counselling discussion is informal, friendly and focused on your needs.  It can be provided face-to-face or over the telephone, whichever is more convenient to you.

EAP counselling can help you:-

  • Clarify a problem
  • Identify options
  • Develop plans to approach difficult issues in a constructive manner

Your Employee Assistance Program (EAP) provides counselling and support to all employees and immediate family members.  This service, provided by your employer, is free, voluntary and confidential.

Contact Centacare 1300 619 379 or your employer to find out if there is an EAP in place that you are able to access.


Family Group Counselling

What is a Family Group Conference?

A Family Group Conference (FGC) is a family led decision making meeting.  It involves family members, their supports and professionals making decisions to develop a plan of support for a child or young person.  A FGC is arranged and facilitated by an independent convenor.  

Family members can include the children, parents, extended family and significant friends and neighbours of the family.  

At the FGC, the family group have discussion in family time to develop their plan for the child or young person.  The family plan is then resourced by the family members and professionals. 

 A FGC can help families with
•    Concerns around child and adolescent well-being
•    Family Relationship Issues
•    Student Engagement/student attendance 

A FGC has five Stages
•    Referral
•    Preparation
•    Information Sharing
•    Private Time
•    Review

Restorative Practices


A restorative conference is a meeting in which affected parties come together to discuss what happened, how they have been affected and what needs to be done in moving forward.

Restorative Practices builds positive relationships and mutual respect. The sole aim of this approach is to solve problems and manage conflict.  Restorative Practices explores the harm that has occurred in relationships, it gives a voice to those hurt and identifies ways in which the harm can be repaired by the wrongdoer.  Restorative Practices helps those affected  think about how they can commit to doing things differently for the future.





Contact Centacare South West for more information 1300 619 379